Returns policy.

You have thirty days from the day the order is delivered to start a return. The clock begins when the courier marks the parcel as delivered, not when you open it.

Outside that window we cannot offer a refund, but we may still be able to offer store credit at our discretion — please write to us first.

Returned items must be unworn, unwashed, and in their original condition, with all tags attached and the original packaging where possible. We understand a coat will need to be tried on; what we cannot accept is a coat that has been worn through a shift.

Items returned in worn condition may be sent back to you, or refunded at a reduced rate that reflects the loss in value.

Returns are free of charge from any address within Pakistan or the United Kingdom. The label is generated automatically from your account when you start the return; you simply drop the parcel at the carrier point shown.

The cost of the original outbound shipping is also refunded if the entire order is returned.

From other countries you are responsible for the return shipping cost. We recommend a tracked, insured service — we cannot refund a parcel that does not reach us.

Where the destination charged import duties on the outbound parcel, those duties are refunded by the destination customs authority on proof of export, not by Zeruvmed. We can supply the paperwork on request.

Embroidered pieces — including the free name embroidery we offer on every order — are made to your specification. They cannot be resold, and so they are final-sale. The same applies to made-to-measure suits, custom monograms, and any item marked “personalised” at checkout.

If you would like to skip the embroidery and keep your right to return, simply uncheck the embroidery box at the bag stage.

Once the return reaches our studio and passes inspection, the refund is issued to your original payment method. Bank-clearing time depends on your bank, but most refunds appear within five to ten business days.

You will receive an email at every stage — received, inspected, refund issued — so you do not need to chase us.

If you would prefer store credit instead of a refund to your card, we issue it at one hundred and ten percent of the returned value. The credit lands in your account immediately on inspection and is valid for two years.

The bonus does not apply to gift-card purchases or to items already paid for in store credit.

Sign in to your account, open the order, and pick the items you would like to return. The label and the drop-off instructions are generated on the spot.

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Guest checkout returns can be started from the link in your dispatch email, or by writing to [email protected].

If the item arrives damaged, faulty, or simply wrong, please tell us within seven days of delivery. We will arrange a priority replacement or refund at our cost — this case is handled outside the standard returns queue and is normally resolved within forty-eight hours.

Photos help us close the case faster, but they are not a precondition. We trust the wearer.

Returns team: [email protected]. Lines are open Monday to Friday, 09:00 – 18:00 GMT, on +44 20 0000 0000.

For the broader picture on shipping and lead times, see our shipping & returns page.